We’ve all experienced that moment: a transfer to make, an administrative form to fill out, and impossible to find your account number or Banque Postale identifier. The livret A is no exception. Between the ten-digit client code, the account number, and the IBAN, it’s easy to confuse the references. However, retrieving this information takes just a few minutes, provided you know where to look on each document.
Where to find your livret A account number on your paper documents
The account statement remains the most reliable document. On the statements sent by La Banque Postale, the livret A number is located at the top right, just below the product title. It generally consists of a series of digits preceded by the establishment code and the branch code.
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The RIB (bank identity statement) linked to the livret A, when it exists, displays the complete IBAN. It can be found in the checkbook associated with the current account or on a separate sheet provided at the opening of the livret. The IBAN of the livret A is distinct from that of the current account, which regularly causes errors during transfers.
For those who keep their opening correspondence, the welcome letter also mentions the account number. It is often the only document that combines the account number, client identifier, and the code of the associated financial center. When trying to find your livret A Banque Postale identifier and account number, this letter saves valuable time.
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Banque Postale identifier: do not confuse it with the account number
The confusion between the login identifier and the account number affects many clients. These are two distinct references that serve different purposes.
The ten-digit client identifier
The login identifier for the online client area is a ten-digit code assigned at the opening of the first account. It does not change, even if a livret A or another savings product is opened later. It can be found on:
- The welcome letter received during subscription, which explicitly mentions “your identifier” followed by the ten digits
- The paper account statements, at the top of the page, sometimes labeled “Client No.” or “Identifier”
- The La Banque Postale mobile application, in the “My Profile” section once logged in
This identifier is used solely to log in to the online space or the application. It does not allow for receiving a transfer or sharing banking details with a third party.
The livret A account number
The account number specifically identifies the livret A among the various products held. This reference is what you provide for an incoming transfer to the livret or what you fill out in an administrative form.
In the online client area, each livret and account appears with its own number. By clicking on the livret A in the list of accounts, you can access the details that display the complete number and, depending on the case, the associated IBAN.
Finding your references from the online client area and the application
The online client area remains the quickest way. After logging in with your identifier and password, the homepage lists all accounts and livrets. A click on the livret A displays the account number and downloadable IBAN.
On the mobile application, navigation follows the same principle. The “Accounts” tab gives access to the livret A, and the “Details” or “RIB” menu allows you to view or share banking details via email or SMS.
When you have lost your login identifier, the La Banque Postale login page offers a “Forgot Identifier” link. The procedure requires you to enter your account number (either the current account or the livret) and a personal piece of information (date of birth, for example). A new identifier or a reminder is then sent by mail or SMS according to the registered details.
Inactive livret A or old account: the Ciclade and Ficoba remedies
This case is less known but affects many people. A livret A opened years ago, sometimes during childhood, can become inactive if no transactions have been made for a long period. After a certain period of inactivity, the funds are transferred to the Caisse des dépôts et consignations.
The Ciclade system allows you to search for these assets based on your civil status, without needing the account number. You enter your last name, first name, and date of birth on the ciclade.fr website, and the platform indicates if any sums are awaiting restitution. The process is free.
To check for the existence of a livret A opened in your name (or in the name of a minor child) at any banking institution, you can also inquire with the Ficoba file via the individual space on impots.gouv.fr. The section “I wish to access the list of accounts opened in my name” provides access to this information. This file lists all bank accounts, savings books, and securities accounts declared by banks to the tax administration.
- Ciclade: search for assets transferred to the Caisse des dépôts, no account number required
- Ficoba: complete list of accounts opened in your name, accessible from impots.gouv.fr
- La Banque Postale customer service phone line: reachable to consult your references and obtain a reminder of your identifier, including for those without internet access
Contact the financial center linked to your livret A
Each Banque Postale client is assigned to a financial center identified by a five-digit code, visible on account statements. This center handles transactions and can provide the livret A references by phone or mail after verifying identity.
Calling your financial center remains the most direct solution when you have no documents left and online access is blocked. You can find the contact details of the center on the La Banque Postale website, under the “Financial Centers” section, or by visiting a post office with an ID.
Response times vary according to the centers, but most handle this type of request within the day by phone. A visit to the post office with proof of identity also allows you to obtain a duplicate RIB or a reminder of the client identifier, without going through the internet.